![]() ![]() How many attempts will the carrier make before my package is returned?Ī. Typically, a carrier will attempt to deliver the package twice before the package is returned to the retailer. They will be listed as the carrier on the order tracking from your retailer. ![]() Why does FedEx/UPS/USPS/Other carrier have my package?Ī. Pitney Bowes partners with many carriers for the final delivery to your home/mailbox. When can I expect this return to be processed and my credit to be applied?Ī. Please contact the retailer from which you purchased your goods with any questions regarding returns processing, credits and/or final resolution on your return. My return shows that it was delivered to its final destination, but I have not received my refund/credit and I am still being charged for the item(s). Once a package has shipped from your retailer, we are unable to change or upgrade the service the service level of a package. I need my package before the date it is expected to deliver, can I expedite my order?Ī. Unfortunately not. If reshipping is required, please contact the retailer’s customer service department to determine what options are available. Once your order has been shipped by the retailer, the shipping address you provided will have to remain. Can I change where my shipment will be delivered?Ī. Unfortunately not. If you have questions about the status of your delivery or return, please contact the retailer or marketplace where you purchased your items. ![]() Due to the significant increase in parcel volume related toĬOVID – 19, we are experiencing delays in our parcel network. Many retailers and marketplaces use Pitney Bowes for various shipping services. ![]()
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